Terms and conditions governing our non-medical home care services.
Last Updated: July 25, 2025
By engaging Guardian Community Care ("Company," "we," "our," or "us") for home care services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Guardian Community Care.
Guardian Community Care provides non-medical home care services in Lake, Cuyahoga, and Geauga counties, Ohio. Our services include but are not limited to:
Guardian Community Care does NOT provide:
All services are provided under a written Service Agreement that specifies:
We will work with you to develop a personalized care plan based on your needs, preferences, and safety requirements. The care plan may be modified as needs change, with your consent and appropriate notice.
All Guardian Community Care caregivers are:
We strive to provide consistent caregiver assignments but reserve the right to change caregivers when necessary due to scheduling, availability, or other operational needs. We will provide reasonable notice when possible and ensure proper introduction of new caregivers.
Services are available 24 hours a day, 7 days a week, subject to caregiver availability and scheduling requirements. Holiday and weekend services may be subject to additional fees.
Changes to scheduled services require at least 24 hours advance notice when possible. Emergency or last-minute changes will be accommodated when feasible but may result in additional charges or service limitations.
Scheduled services cancelled with less than 24 hours notice may be subject to a cancellation fee. Emergency cancellations due to hospitalization or medical emergencies are exempt from cancellation fees.
Service rates are established in your Service Agreement and may vary based on:
We accept payment by:
Services are typically billed weekly or bi-weekly as specified in your Service Agreement. Payment is due within 30 days of invoice date. Late payments may result in service suspension and additional fees.
Service rates may be adjusted annually or as needed due to changes in operational costs, minimum wage requirements, or service complexity. Rate changes will be communicated with at least 30 days advance notice.
Clients are responsible for maintaining a safe environment for caregivers, including:
Clients must:
Clients remain responsible for:
In case of medical emergencies, caregivers will:
For non-medical emergencies (power outages, severe weather, etc.), caregivers will follow established emergency protocols and maintain communication with management and emergency contacts.
Guardian Community Care is committed to protecting client privacy and confidentiality. All personal and health information is handled in accordance with our Privacy Policy and applicable privacy laws.
All caregivers are required to maintain strict confidentiality regarding client information, family matters, and household details. Breach of confidentiality is grounds for immediate termination and may result in legal action.
Guardian Community Care maintains:
Guardian Community Care's liability is limited to the scope of services outlined in the Service Agreement. We are not liable for:
Clients are encouraged to maintain appropriate homeowner's or renter's insurance and to verify coverage for in-home care services. Some services may be covered by long-term care insurance or other benefit programs.
Clients may terminate services at any time with 24 hours written notice. Final payment for services rendered is due within 30 days of termination.
Guardian Community Care may terminate services with 72 hours notice for:
Services may be terminated immediately without notice for:
We encourage open communication about any concerns. Complaints should be directed to:
We strive to address all complaints within 48 hours and provide resolution within 7 business days. Serious safety concerns will be addressed immediately.
If internal resolution is not satisfactory, clients may contact:
Guardian Community Care operates in compliance with all applicable Ohio Department of Health regulations for non-medical home care agencies. We maintain all required licenses and certifications.
All employees undergo comprehensive background checks including:
These Terms of Service may be updated periodically to reflect changes in our services, regulations, or business practices. Significant changes will be communicated with at least 30 days advance notice.
Continued use of our services after changes to these Terms constitutes acceptance of the updated terms. If you do not agree to modified terms, you may terminate services as outlined in the termination section.
These Terms of Service are governed by the laws of the State of Ohio. Any disputes arising from these terms or our services will be resolved in the appropriate courts of Ohio.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
For questions about these Terms of Service or our services, please contact us:
Phone
(440) 290-6005Contact us for a free consultation or learn more about our services.